E-Boutique Returns, Refunds & Exchanges
Frolic believes in providing high quality products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore Frolic is pleased to offer the following return policy.
E-Boutique Return & Exchange Policy
An exchange, credit note or refund, for full priced items will be provided only where:
-Merchandise is in a saleable condition along with original packaging and all tags attached
-Merchandise is not worn, damaged, altered or washed
-Merchandise is wrongly described
-Merchandise is different to the item ordered
-Merchandise must be received back within 7 days for receiving the item. We suggest using express shipping services.
Returns will be approved at Frolic’s discretion.
If you wish to make an exchange the extra shipping charges will be at your own cost.
We do not accept returns/exchanges on the following items:
- SALE items (reduced item)
- WAREHOUSE SALE items
- Sale promotions and special offers
- International refunds
Online store credit notes will expire 6 months from date issued and can be used to purchase via our e-boutique only (not in store). Online returns can be made via our e-boutique and in store.
Refunds will be applied to the original card of purchase. We do not refund original shipping charges or the cost of shipping to return your items.
How to return an item:
Please email firstname.lastname@example.org with your tracking of your parcel and notifying us why the item is being returned. Then please immediately return to our address below.
155 Crown Street
Wollongong, 2500 NSW
Display you order number on the outside of your return, along with both your first and last names.
Send items back via registered post, signature on delivery and a tracking number included, this is proof that items have been sent back within the 7 day time frame.
All returns must comply with all of the above. If the return does not meet the above you will be required to pay the extra shipping and handling charges for the item will be returned back to you.
Note: Returns & Exchanges will be proccessed within 5 working days of Frolic receiving the goods and you will receive a confirmation email when the refund has been processed.
We will provide you with a repaired item, replaced item or if this is not possible a credit note or refund will be offered for all items where:
-Merchandise is received in a damaged condition
-Merchandise is faulty
Please note items that have been damaged from wear and tear are not considered to be faulty.
If an item is considered damaged or faulty, we will contact the supplier and it will be at their discretion to approve this return. They will then notify us as to whether the item will be repaired or replaced.
EBOUTIQUE RETURN & EXCHANGE POLICY - AFTERPAY ITEMS
If you have ordered an item through Afterpay and wish to exchange or return, you can do so following the above policy. If you are exchanging an item for less or more value, Frolic will contact Afterpay on your behalf once we have received the item to arrange the adjusted payment schedule and amount. If you wish to return the item for a refund you may do so as long as the above policy is followed. Once the item has been received Frolic will then contact Afterpay on your behalf to arrange a refund if a payment has already been made.
EBOUTIQUE RETURN & EXCHANGE POLICY - ZIPPAY ITEMS
If you have ordered an item through Zippay and wish to exchange or return, you can do so following the above policy. If you are exchanging an item for less or more value, Frolic will contact Zippay on your behalf once we have received the item to arrange the adjusted payment schedule and amount. If you wish to return the item for a refund you may do so as long as the above policy is followed. Once the item has been received Frolic will then contact Zippay on your behalf to arrange a refund if a payment has already been made.
EBOUTIQUE RETURN & EXCHANGE POLICY - PRE ORDERED ITEMS
If you have pre ordered an item and wish to cancel your pre order before the item arrives or you have received your pre order and would like to return it, we will issue you with a credit note or exchange for another item only.
Refunds for Faulty Items - If a repair or replacement is not available a refund or credit will be provided. All shipping costs will be refunded.
Please note: This returns policy applies only to products purchased on the Frolic Girls E-Boutique, not in one of our stores. If you have questions about our in-store returns policy, please contact the store on 0412 662 205